Click

Complaints

At Chellaston Infant School, we undertake to provide a friendly and safe environment in which pupils will be helped to achieve their potential, both academically and socially.

We believe that a close partnership between the school, parents and pupils is essential to ensure pupil progress and well-being. In support of this, parents are invited to enter a Home-School Agreement. This agreement sets out the school’s aims and values, as well as the responsibilities of the school and parents, and our expectations of pupils.

Through our programme of meetings between parents and teachers, as well as through informal contact, we provide opportunities for parents to raise matters of concern – about the curriculum or more general issues. If a concern is not resolved through discussion with a teacher, the parent or the teacher can refer it to the school leadership team or the Head teacher. Complaints from members of the public should be made directly to the Head teacher.

THE PROCESS OF MAKING A COMPLAINT:

There are three stages to the Complaints Procedure which are:

  1. Informal – local resolution – you meet with the class teacher, a senior leader or the Head
  2. Formal  – in writing to the Chair of Governors of the school who will investigate
  3. Appeals – Local Education Authority (curriculum complaints only)
  4. Dept of Education (all other issues)

Read our policy in full by following the link below:

Please click here to access our Complaints Policy

Mr Ames, Chair of the Governing Board can be contacted via the school office email admin@chellastoni.derby.sch.uk with emails marked confidential and for the attention of Mr Ames.